Track your order
When your order ships, we email you a tracking number and a tracking link.
Track your package
Enter the tracking number from your shipping email.
Tracking results are shown by 17TRACK, a free tracking service. When you tap Track, 17TRACK receives your tracking number and IP address. See the 17TRACK privacy policy. If the results don't load, we show a link to open them on 17TRACK in a new tab.
Other ways to track
- Open the shipping email from Teacup Cozy and tap the tracking link.
- Or open your order confirmation email and tap View your order. If you are asked to sign in, enter the email you used at checkout; we email you a 6-digit code to enter. You then see your order status and tracking.
How long it takes
- We prepare your order in 3–7 business days.
- US: 10–18 days after it ships. Other countries: see our shipping policy.
- An order with a sweater and accessories can arrive in up to 2 separate packages.
- These times are estimates, not guarantees.
Tracking not updating?
Your package travels internationally, so the first scans can show a location outside your country. Tracking can take 3–5 days to show the first scan and may pause for several days in transit or at customs. If there's no update for 10+ days, contact us with your order number.
Something went wrong?
If tracking says "delivered" but you can't find it, check around your door and with neighbors first. For a missing, late, damaged or wrong item, contact us with your order number (and photos, if something is wrong with the item). Our team reviews each request and replies by email. See our refund policy for time limits.
Asked to pay a fee on delivery?
- US orders: US import duties are included in our prices. Don't pay. Email support@teacupcozy.com with your order number and a photo of the notice, and we'll help sort it out.
- Outside the US: VAT, import duties and carrier fees charged on delivery are paid by you. For an order to Australia worth A$1,000 or less, there is normally nothing to pay. See our shipping policy for each country.
- Refused or uncollected packages are usually not returned to us, and in most cases we can't refund or replace them. See our refund policy.
Can't find the email?
- Check your spam or promotions folder.
- Still nothing? Contact us with your order number and the email you used at checkout.