Shipping policy

Last updated: November 10, 2026

Free shipping on every order to 15 countries

Every order ships free to the United States, Canada, Ireland, Germany, France, the Netherlands, Belgium, Italy, Spain, Sweden, Poland, Switzerland, Denmark, Japan and Mexico. This covers everything we sell: sweaters, coats and accessories, in any quantity. You pay nothing for shipping at checkout.
To Australia, shipping is calculated at checkout from the weight of your order ($12.99 up to 0.4 kg, $27.99 above) and shows before you pay. This applies to sweaters too.

We ship to all 50 states. For a PO Box, an APO/FPO address or a US territory, contact us before ordering at support@teacupcozy.com.
We prepare your order in 3–7 business days.
After it ships, delivery usually takes 10–18 days. Most orders arrive about 2–4 weeks after you order.
Orders ship internationally from our partner warehouse.
If we can't ship your order in that time, we email you with a new shipping date. You can then cancel for a full refund.
These times are estimates. Carriers can be slower during holidays and bad weather.

US import duties are included in our prices. In normal cases you pay nothing extra on delivery.
If a carrier ever asks you to pay a duty or fee to receive your order, contact us before paying at support@teacupcozy.com with your order number and a photo of the notice, and we'll help sort it out.

When your order ships, we email you a tracking number and a link.
An order with a sweater and an accessory may arrive in two packages, each with its own tracking.
Didn't get it? Check your spam folder, then see Track your order or contact us.

We ship to these countries only: the United States, Canada, Ireland, Germany, France, the Netherlands, Belgium, Italy, Spain, Sweden, Poland, Switzerland, Denmark, Australia, Japan and Mexico. If your country is not in this list, we can't ship there yet.
Shipping is free to all of them except Australia, where it is calculated at checkout.
We prepare your order in 3–7 business days. After it ships, delivery usually takes 10–20 days to Canada, the EU, Switzerland and Japan, 10–21 days to Australia and 15–35 days to Mexico. These are estimates, not guarantees.

Orders to the EU and Switzerland may be charged VAT and a carrier handling fee on delivery. These are paid by the customer.
Canada: an order worth more than C$20 may be charged GST/HST, import duties and a handling or brokerage fee by Canada Post or the courier on delivery. These are paid by the customer.
Australia: for an order worth A$1,000 or less, there are normally no import duties or GST to pay on delivery.
Japan and Mexico: the carrier or customs may charge import duties and taxes on delivery. These are paid by the customer.
Duties, taxes and fees charged on delivery outside the US are not included in our prices or shipping. Packages that are refused or not collected are usually not returned to us; see our refund policy.

Please check your address at checkout. If it is wrong, contact us as soon as possible and we'll do our best to update it before your order ships.
After your order ships, we can't change the address. A package sent to a wrong or incomplete address entered at checkout is not a lost package.
Such packages are usually not returned to us, and in most cases we can't refund or replace them. See our refund policy.

If a package is lost or arrives damaged, contact us with your order number. See our refund policy.

Use our contact form or email support@teacupcozy.com, and include your order number.